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  • General FAQs

  • Is Medway Bizz fully open?

    Yes we are now fully open.

    After listening to our valued customers, we have now included many of your requests and finally launched in August. We had many people join even before we opened, so thank you to those faithful customers.

    We still value your feedback on how we can continue to improve our services.

  • Can my child use the roller rink as well?

    Yes, for an additional cost your children can use both Roller and Monkey Bizz in the same visit.

  • I have a 6 month old child, are they too young for Monkey Bizz?

    No we have a secluded baby area, allowing all of the younger customers a safe and secure environment to learn and interact.

  • Is there a time limit on the equipment?

    No, generally we don’t, but during extremely busy periods we operate a two hour time limit for every customer. This is to ensure that as many children as possible get to enjoy Monkey Bizz as possible and none leave disappointed at not being able to get in.

  • Roller Bizz FAQs

  • Can you use your own skates or do you have to hire skates?

    Yes you can bring your own skates, however, we would need to inspect them when you arrive to make sure they will not damage the flooring.

  • Do you have children size skates and adult size skates?

    Yes we have both children size skates and adult size skates for hire.

    If you are booking a roller skating party, please advise what sizes you will need so we can get them ready before the event so you can spend more time skating.

  • Do you have Roller Skating Parties on special holidays?

    Yes, we often have family event roller skating events on major holidays. They will be posted on the Roller Skating page.

  • I don't have skates, can I hire them?

    Yes, for only £2.50 you can hire skates from our skate hire department. The hire cost covers the maintenance of our skates.

  • What size skates do you start from?

    Infant size 6 and we go up to adult size 12

  • Do you supply wrist guards?

    Yes, we recommend that every skater uses a wrist guard while they skate as an extra security measure. These are supplied free of charge with every skate hire.

  • Why have you chosen to install Terraflex for the rink floor?

    The rink has Terraflex flooring, which has been chosen to maximise the skater's safety while on the rink. The flooring has been specifically chosen to reduce the speed of the skaters in order for all ages and abilities to fully enjoy their skating experience in a safe and controlled environment.

  • What age range is Roller Bizz

    We cater for both adults and children.

  • Who supervises the children?

    Parents/guardians must supervise their children (under 12 years old) at all times.

  • Do you have a behaviour policy?

    Yes, any abusive or bad behaviour will be challenged by the rink marshal and if further behavioural issues arise the offending party will be told to leave the facilities immediately.

    Any abusive behaviour towards our staff or customers will not be tolerated and will result in a ban from Roller Bizz. Please feel free to speak to the duty manager if you have any questions or concerns.

  • How long can we stay for?

    The admission price is for a 2-hour visit, however during quieter days you probably won’t be asked to leave after your two hours are up, this is down to management discretion.

  • Monkey Bizz FAQs

  • What age range is Monkey Bizz for?

    At Monkey Bizz we cater for children between the ages of 0 and 12 years old, with the under fours and under one year olds having their separate play area, ensuing the safest playing environment for your children.

  • Who supervises the children?

    Parents/guardians must supervise their children at all times. Please inform any older children of the basic rules of the centre prior to playing to ensure a safe visit for all. Please pay specific attention to where your children are playing and ensure that older children (above 4 years old) do not play in the specific Baby and Toddler areas.

    Members of the Monkey Bizz team are around to help make your visit an enjoyable one!

  • Can we bring our own food and drink in with us?

    No unfortunately not, however we do offer our customers outstanding value for money with our meal deal offers, which combine entrance and food/drink for your children (please see prices for details.) We have an extensive range of food and drink on offer, catering for varying dietary needs and healthy options.

  • Do you have a behaviour policy?

    Yes! We fully understand that children will be excited to be playing in such an exciting soft play centre and while we want to enhance that it is also important to have rules of play (please see rules of centre).

    Children that behave in an aggressive manner will be taken to their parents by a member of the Monkey Bizz Team who will explain this issue to the parent/guardian. We generally operate a 3-strike policy, after which time the family will be asked to leave. This is so we can ensure a safe and enjoyable playing environment for all of our guests.

    Any abusive behaviour towards our staff or customers will not be tolerated and will result in a ban from Monkey Bizz. Please feel free to speak to the duty manager if you have any questions or concerns

  • P Why do adults have to pay?

    We price our business as most do on return on investment. We fully understand that families will often bring grandparents, older cousins and friends along to enjoy our facilities and as a family entertainment centre we openly encourage people to do this. However this cost has to be weighed up against others not being able to gain entry due to strict capacity guidelines that we operate.

    This money is invested straight back into the facilities on offer, to ensure new equipment is available for your children. We also invest heavily in the surrounding environment to the play frames in order to ensure parents/carers have a relaxed and comfortable experience while at Monkey Bizz.

  • What Clothing should my child wear?

    Comfortable clothes, preferably long sleeved tops and long trousers or leggings should be worn at Monkey Bizz. SOCKS MUST be worn at all times on the play frames. Don’t worry if you forget them because both children’s and adult socks can be purchased at reception.

    Please remove all jewellery and loose items from your pockets!

    Please ensure that all hair accessories that are worn on the equipment are made out of a suitable material. E.g no sharp or metal clips or other hard material that can cause injury if children where to fall on them. This is at the discretion of the guardian not staff.

  • Is there any parking available?

    Yes, there is free on-site car parking available.

  • How long can we stay for?

    The admission price is for a 2-hour visit, however, during quieter days you probably won’t be asked to leave after your two hours are up, this is down to management discretion.

  • Can my children get out/are they safe?

    Customers enter through two controlled gated entrances. On exiting the facilities customers leave through two gates controlled by a member of the Monkey Bizz team.

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